Shipping & Returns
Fast shipping across Europe with easy and hassle-free returns
Shipping Information
European Shipping
We ship to all European Union countries and selected European destinations. Our partner couriers ensure fast and secure delivery directly to your door.
Fast Delivery
24-72 business hours
We ship via express courier across Europe. You will receive tracking information via email as soon as your package is dispatched.
Payment Methods
Cash on Delivery
Pay conveniently upon delivery
Bank Transfer
Receive IBAN via email after order
Credit Card
Secure online payment
Shipping Costs
- Standard European ShippingFrom 4.90 EUR
- Cash on Delivery Fee2.00 EUR
- Remote Areas SurchargeVaries by location
Processing Times
Orders are processed within 1-2 business days. During peak seasons, processing may take up to 3 business days. You will receive a confirmation email with tracking number as soon as your order ships.
Returns Policy
Right of Withdrawal - 14 Days
You have 14 days from the date of receipt to exercise your right of withdrawal, as provided by EU Consumer Rights Directive. If you are not satisfied with your purchase, you can return it for a full refund.
Return Conditions
- Product must be unused and in original condition
- Original packaging with all accessories and documentation
- All tags must still be attached
- Proof of purchase (order confirmation or receipt)
How to Make a Return
Contact Us
Send us an email with your order number and reason for return
Receive Authorization
We will send you instructions and a return authorization number
Pack the Product
Carefully place the product in its original packaging
Ship the Return
Send the package with tracked shipping to the address provided
Receive Refund
Refund within 14 days of receiving the return
Free Returns for Defective Products
If the product received is defective, damaged, or does not match the description, return shipping is on us. Contact us immediately for assistance.
Refunds
Refunds will be processed within 14 days of receiving the return, using the same payment method as the original purchase. For cash on delivery payments, you will need to provide bank details for the wire transfer.
Frequently Asked Questions
When will I receive my order?
Delivery typically takes 24-72 business hours from shipping. You will receive tracking information via email.
Can I track my package?
Yes, you will receive a tracking code via email as soon as the package is handed over to the courier.
What if I am not home?
The courier will leave a notice and return the next day, or you can pick up the package at the nearest collection point.
How long do I have to return a product?
You have 14 days from receipt to exercise your right of withdrawal, as required by EU law.
Who pays for return shipping?
Return shipping costs are borne by the customer, except in cases of defective products or errors on our part.
Have More Questions?
Our customer service team is here to help you with any information you need
Contact Support